1. Information We Collect

When CNC machining companies and their authorized personnel register for and use our Application, we may collect the following personal and business information:

Personal Information:

• Name
• Email address
• Phone number

Business and Operational Data:

• Company information
• Facility information
• Machine details
• User profiles
• Metalworking fluid information
• Fluid test data and history
• Service reports generated from fluid test results entered via our mobile app

Usage Data:

Usage Data is collected automatically when using the Application and may include:

• Your Device's Internet Protocol address (e.g. IP address)
• Browser type and browser version
• Pages visited, the time and date of visit, the time spent on those pages, unique device identifiers and other diagnostic data
• Mobile device data including
• Mobile device type
• Mobile device unique ID
• Mobile operating system
• Unique device identifiers and other diagnostic data

2. How We Use the Information

We collect and use your information to:

• Provide and maintain access to the Application
• Enable user registration, login, and role-based access
• Facilitate setup of your CNC machining operations within the Application
• Record and manage metalworking fluid data and service reports
• Communicate with users about their account or usage
• Improve our products and services
• Ensure compliance with legal obligations

3. Data Storage and Security

The Application and all associated data are hosted by a third-party IT service provider. We take reasonable administrative, technical, and physical safeguards to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Authorized service providers and partners who help us operate the Application (e.g., our hosting provider), under strict confidentiality agreements
• Law enforcement or regulatory authorities if required to comply with applicable law or protect our legal rights

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data by contacting us (see Section 8).

6. User Rights

Users may:

• Access and update their personal information via their account settings
• Request correction or deletion of inaccurate data

To exercise any of these rights, please contact us at the email address below.

7. Children's Privacy

Our Application is intended for business use only and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Master Fluid Solutions

Email: contactus@fluidtrak.solutions 

9. Changes to This Policy

We reserve the right to update or change this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Application after any changes signifies your acceptance of the revised Privacy Policy.

10. Cookies

What are cookies?

Cookies are pieces of information that a website places on your device when you visit a website.

How do we use cookies?

As with most online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function correctly and do not collect any personally identifiable information.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with it, keeping our services secure, providing advertisements that are relevant to you, and overall improving your user experience. They also help speed up your future interactions with our website.

Analytical cookies

These cookies are used to gather statistical information about the use of our website, also called analytics cookies. We use this data for performance monitoring and website optimization. Analytical cookies help us understand how visitors interact with the website by providing information on metrics such as the number of visitors, bounce rate, traffic source, and more.

You may choose to disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.

Privacy Summary for Mobile

We take your privacy seriously. Here's a quick overview of how we handle your information:

What We Collect

• Your name, email, and phone number
• Your company's machines, fluids, and test data
• Service reports generated based on fluid test results
• Your device information including device type, unique device ID, operating system and diagnostic information

Why We Collect It

• To help you set up and manage your CNC shop in our app
• To generate service reports and track test results
• To keep your account secure and personalized

Who Can See It?

• Only you, your authorized company users and our Administrators
• Our trusted hosting provider (for secure data storage)
• We never sell your data to anyone

How We Protect It

• Hosted securely by a trusted IT provider
• Encrypted and access-controlled
• You can update or delete your info anytime

Cookies

• We use cookies to make the app and website work properly, analyze usage, and improve your experience
• Essential cookies – Required for the app to function; no personal info collected
• Analytics cookies – Help us understand usage and optimize performance

Examples:

• _ga and _ga_* – Google Analytics cookies for visits and page views (stored ~1 year)

You can manage or disable cookies in your browser/device settings. Some features may not work if cookies are off.

For any questions reach out to contactus@fluidtrak.solutions